Ultimate Innovations, Inc (RJ LOCK) strives to have best-in class products. As an added peace of mind, the RJ LOCK limited lifetime warranty guarantees the original purchaser (PURCHASER) that we will repair or replace our product free of charge, which resulted in a malfunction due to defects in materials or workmanship.
What is Covered
RJ LOCK provides a comprehensive Limited Lifetime Warranty to the original PURCHASER for products under the RJ LOCK brand, excluding licensed goods, and are warranted to be free of material and workmanship defects.
How Long Coverage Lasts
This warranty lasts for the lifetime of the RJ LOCK product. Warranty coverage ends when the product becomes unusable for reasons other than defects in workmanship or material.
How to Obtain Service
RJ LOCK branded products are built with reliability, dependability and durability. In the event that you have a problem with your RJ LOCK product due to a defect in materials or poor workmanship, we will attempt to remedy the problem in accordance with our warranty policy in a timely manner. Simply contact RJ LOCK at www.rjlocks.com for instructions on obtaining repair or replacement. Return of the defective product or part at the customer’s expense, along with proof of purchase, will be required.
What We Will Do to Correct Problems
Warranted products will be repaired or replaced, at RJ LOCK's option, and returned at no charge; or, if after three attempts to repair or replace during the warranty period the product is still defective, you can elect to receive a full refund of your purchase price.
What is Not Covered
This limited warranty applies only to defects in materials and workmanship, and does not cover products which have been abused, altered, damaged, misused, cut or excessively worn. THIS WARRANTY IS LIMITED TO REPAIR OR REPLACEMENT ONLY. This limited warranty does not cover labor for removing, reinstalling or refinishing the Product or part, or other materials removed, reinstalled or refinished in order to repair or replace the Product or part.
No Other Express Warranty Applies
This Limited Lifetime Warranty is the sole and exclusive warranty for RJ LOCK products. No employee, agent, dealer, or other person is authorized to alter this warranty or make any other warranty on behalf of Ultimate Innovations, Inc.
Normal Wear and Tear
Commonly, our products are used in the most demanding applications and environments. Under these conditions and over time, the RJ LOCK product may experience normal wear and tear and require maintenance. While normal wear & tear is not considered a "defect" and is not covered by the RJ LOCK Limited Lifetime Warranty, it is our goal to get your product back in use. To help expedite this service, RJ LOCK provides tips and maintenance instructions at www.rjlocks.com.
Defects in Materials or Workmanship
It is our experience that a product that fails prematurely due to a manufacturing defect in materials or workmanship, will generally do so very early in the products life cycle, often the first or second time the product is used. When returned for inspection, these products are generally found to still be in like new condition and show very little signs of use. It is uncommon for a product that was manufactured with a defect, to survive under normal use for any extended period of time. Products that are returned for warranty inspection after months or years of continuous reliable service are rarely found to be defective. The most common demand for service is the result of normal wear and tear issues, which are not considered to be a defect in materials or workmanship.
Limitation of Liability
This limited warranty is your sole and exclusive remedy and Ultimate Innovations, Inc (RJ LOCK) shall not be liable for any damages, whether direct, indirect, incidental, special, consequential, exemplary, or otherwise, including property damage, lost revenues and lost profits, arising out of any theory of recovery, including statutory, contract or tort. Notwithstanding the term of any limited or implied warranty, or in the event that this limited warranty fails of its essential purpose, in no event will Ultimate Innovations, Inc (RJ LOCK) entire liability exceed the purchase price of this product. Some states and provinces do not allow the exclusion or limitation of incidental or consequential damages so the above limitations or exclusions may not apply to you. Some states and provinces do not allow limitation on how long a limited warranty lasts, so the above limitation may not apply to you. This limited warranty gives you specific legal rights, and you may also have other rights which vary from state to state and province to province.
Note: Any warranty stated on any packaging or website associated with this product is not valid in Australia. Product sold in Australia is governed by the consumer guarantees contained under the Australian Consumer Law.